Privacy Policy

1. Privacy Policy Overview

Bluff And Bite ("Bluff And Bite", "we", "us", or "our") is committed to safeguarding the privacy of our guests, investors, partners, suppliers, and team members. This Privacy Policy sets out how we collect, use, disclose, and protect personal information in connection with our restaurant operations, private dining, poker evenings as a social entertainment experience, live entertainment, events, VIP services, and this website located at https://bluffandbite.com.

We manage personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Our aim is to handle your information with transparency, discretion, and respect, so you can enjoy our hospitality with confidence.

This policy applies to information collected online (including via our reservations, events, VIP, and contact forms) and offline (for example, during in-venue interactions, private bookings, and poker evenings that form part of our entertainment program).

2. Information We Collect

We collect personal information that is reasonably necessary to deliver our services, host you safely in our venue, and provide a premium hospitality experience.

2.1 Information you provide to us

When you interact with Bluff And Bite, you may provide us with:

• Reservation and dining details – such as your name, contact details (email address, mobile number), booking date and time, party size, seating preferences, special occasions, and any accessibility requirements.
• Event, private dining, and poker evening bookings – including host and guest details, company or group name, dietary needs, entertainment preferences, and any bespoke service requests.
• VIP and loyalty information – such as interests (e.g., chef's tables, live music, social poker evenings), preferred visit times, and communication preferences when you engage with our VIP experiences.
• Marketing and newsletter subscriptions – including your name, email address, areas of interest (for example, chef's specials, event highlights, or venue news), and consent preferences when you opt in to receive communications.
• Careers and partnership enquiries – such as CVs, cover letters, professional profiles, and business contact information when you contact us about employment, investment, or supplier opportunities.
• General enquiries – including any information you choose to share when you contact us via the Contact Us page, email, phone, or in person.

2.2 Information collected automatically

When you visit our website, we may automatically collect certain technical information, such as:

• Device information (browser type, operating system, device model, and screen resolution).
• Log data (IP address, access times, pages viewed, referring website, and clickstream data).
• Approximate location information derived from your IP address, to help us understand where our audience is based.

This information helps us maintain the performance, security, and user experience of our website.

2.3 Information from cookies and similar technologies

We use cookies and similar technologies to remember your settings, improve navigation, and analyse how visitors engage with our digital content. For more detail, please refer to the Cookies and Tracking Technologies section below.

3. How We Use Your Information

We use personal information only for purposes that are fair, relevant, and reasonably expected in the context of a luxury hospitality venue.

3.1 Service delivery and venue operations

• Managing and confirming reservations, table allocations, and waitlists.
• Coordinating private dining, special occasions, and social poker evenings as part of the entertainment offering.
• Accommodating dietary needs, accessibility requirements, and event preferences.
• Responding to enquiries, feedback, and service requests.

3.2 Guest relations and customer support

• Providing tailored recommendations relating to our menu, chef's specials, cocktails, events, and VIP experiences.
• Following up on issues, complaints, or incident reports to ensure your safety and satisfaction.
• Maintaining internal records of interactions that help us continually refine our hospitality standards.

3.3 Marketing and communications

With your consent where required by law, we may use your information to:

• Send newsletters, event announcements, and updates about Bluff And Bite.
• Share invitations to curated experiences such as pairing dinners, live entertainment evenings, and social poker events.
• Provide personalised offers or VIP previews based on your stated interests and past interactions.

You can opt out of marketing communications at any time – see Guest Rights and Choices below.

3.4 Website performance, safety, and compliance

• Monitoring website usage to improve usability, content relevance, and accessibility.
• Protecting our systems, venue, guests, and team from fraud, abuse, or security incidents.
• Complying with legal and regulatory obligations, including responding to lawful requests from authorities.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to provide a smooth, secure, and tailored browsing experience.

4.1 What are cookies?

Cookies are small text files stored on your device when you visit a website. They help the site remember your actions and preferences over time, and can assist with performance, analytics, and security.

4.2 Types of cookies we use

• Strictly necessary cookies – essential for website functionality, such as page navigation, security features, and basic performance. The site cannot operate properly without these.
• Preference cookies – remember your settings, such as preferred language, region, and cookie choices, to create a consistent experience.
• Performance and analytics cookies – help us understand how visitors use our website (for example, which sections of the concept or events pages are most visited) so we can refine content and layout.
• Marketing and engagement cookies – if used, support curated hospitality content, such as showcasing feature evenings or chef collaborations that may be of interest to you.

4.3 Managing your cookie preferences

You can manage or disable cookies through your browser settings. Please note that blocking certain types of cookies may impact your experience on our website, including the smooth use of reservation or enquiry forms.

Where required by law, we will present you with a cookie notice and obtain your consent before setting non-essential cookies. You may adjust your choices at any time via the cookie banner or your browser controls.

5. Sharing of Information

We treat your personal information with discretion. We do not sell your personal information. We may share it only in limited circumstances, as outlined below.

5.1 Service providers

We may engage reputable third-party service providers to help us operate our venue and digital channels, such as:

• Reservation and booking platforms.
• Email and communication tools used for confirmed bookings and optional marketing.
• Event, entertainment, and hospitality support partners.
• IT, security, analytics, and website hosting services.

These service providers are only given access to the information they reasonably need to perform their functions and are required to handle it in line with privacy and confidentiality obligations.

5.2 Business partners and venue collaborators

For special experiences, such as curated events, live entertainment, or partnered VIP evenings, we may collaborate with carefully selected partners. Where necessary, and where permitted by law, we may share limited, relevant information to deliver those experiences (for example, guest lists for a hosted tasting). We will do so with appropriate safeguards and only for stated, legitimate purposes.

5.3 Legal and regulatory disclosures

We may disclose personal information if required to do so by law, regulation, court order, or a lawful request from a government or regulatory authority, or where such disclosure is necessary to protect the rights, safety, or property of Bluff And Bite, our guests, or others.

5.4 Business transitions

In the event of a merger, acquisition, restructuring, or sale of some or all of our assets, personal information relevant to the business may be transferred as part of that transaction, subject to appropriate confidentiality and privacy protections.

6. Data Security Measures

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure.

6.1 Organisational and technical safeguards

• Using secure systems and reputable providers for reservations, communications, and hosting.
• Restricting access to personal information to team members and service providers who need it for legitimate business purposes.
• Applying access controls, passwords, and security configurations to our systems.
• Maintaining processes to identify, investigate, and respond to potential security incidents.

6.2 Data retention

We retain personal information only for as long as it is reasonably necessary to fulfil the purposes outlined in this policy, or as required by law. When information is no longer needed, we take reasonable steps to destroy or de-identify it in a secure manner.

While we strive to protect your information, no method of transmission or storage is completely secure. If you believe your interaction with us is no longer secure, please contact us immediately using the details in the Contact Information section.

7. Guest Rights and Choices

We respect your rights in relation to your personal information and aim to make it straightforward for you to exercise them.

7.1 Access and correction

You may request access to the personal information we hold about you and ask us to correct any inaccuracies. We will respond within a reasonable timeframe and, where appropriate, provide access or make corrections in line with applicable laws.

7.2 Deletion and restriction

In certain circumstances, you may request that we delete or de-identify your personal information, or restrict its use. We will assess such requests in accordance with our legal obligations and legitimate business needs, including any record-keeping requirements applicable to hospitality venues.

7.3 Marketing preferences

You can opt out of receiving marketing emails or newsletters at any time by using the unsubscribe link in our communications or by contacting us directly. Even if you opt out of marketing, we may still send you essential service messages (for example, booking confirmations or updates related to your upcoming reservation or event).

7.4 Cookies and tracking choices

You can manage cookies through your browser settings, and, where available, via our cookie banner. Adjusting these settings may impact certain website features but will not affect your ability to contact us or make offline enquiries.

7.5 How to make a request

To exercise your rights or raise a concern about how we handle your personal information, please contact us using the details in the Contact Information section. To help us respond efficiently, please include your name, contact details, and a clear description of your request.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our venue operations, services, legal requirements, or technology.

When we make meaningful changes, we will revise the "Last updated" date at the top of this policy and, where appropriate, provide additional notice (for example, on our website or via email, if you are subscribed to our communications).

We encourage you to review this policy periodically to stay informed about how we protect your personal information while you enjoy the Bluff And Bite experience.

9. Contact Information

If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise your rights, please contact us using the details below:

Bluff And Bite – Privacy Enquiries
Website: https://bluffandbite.com

For privacy-related requests, you may also reach us via the Contact Us page by selecting a relevant topic or by referencing "Privacy" in your message. We will aim to respond within a reasonable period and work with you to address any concerns.